Service portfolio: Internal list that details all the services offered by a service provider, including those in preparation, live and discontinued Note: For each service, the service portfolio may include information such as its value proposition, target customer base, service description, relevant technical specifications, cost and price, risks to the service provider, service level packages offered, etc.

Service catalogue: Customer-facing list of all live services offered along with relevant information about these services. Note: The service catalogue can be regarded as a filtered version of and customers’ view on the service portfolio.